Shipping & Returns Policy
How much does shipping cost?
Our shipments are charged at a flat delivery rate of $10.00 Australia wide.
Products that need to be required immediately can be shipped out via Express post - the cost of which is calculated upon Checkout.
How long will my shipment take?
Depending on the amount ordered, we generally ship out our products within 2 business days.
Once the order is shipped, you will receive a confirmation note which will include a tracking number. Transit times on typical deliveries are roughly 2-7 business days depending on your location. We ship from WA.
Lost or Damaged Goods?
Bad news indeed if the befalls you, so we do our utmost best for this not to happen. However in the event of goods being lost/damaged in transit please reach out to us at firstname.lastname@example.org and a member of our team will resolve this for you as quickly as possible.
Please ensure that proper details are listed on your shipment to avoid longer lead times.
Do you ship internationally?
Absolutely. Depending on location and custom rules, delivery can take anywhere from 1 - 3 weeks from the day you order.
Every single purchase is 100% risk-free each time you shop at THK.
If you are not 100% satisfied with your purchase, you can return it for your money back.
Our policy lasts 30 days.
The 30-day money back guarantee (satisfaction guarantee) is valid only for 1st time purchases of a product and the reedemable item(s) must be shipped back to The Honest Keto (at customers expense) with a valid receipt in order to process the return.
No refund will be given without a valid receipt.
Customer may not return the same item for refund more than once.
Once your refund request is received and inspected, we will send you an email to notify you that we have received your request. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Please reach out to us via email if you require a return.